📜 Privacy Policy – Cosmosignal.com

Effective Date: [October 01, 2025]
Entity: Intudo Consulting (“we”, “our”, “Cosmosignal”, “Cosmosignal.com”)
Registered Office: DLF Corporate Greens, Sector 74-A, Gurgaon, Haryana, India
Jurisdiction: Courts at Gurgaon, India

1. Introduction

Cosmosignal, operated by Intudo Consulting, is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, applications, horoscopes, natal charts, consultations, or related offerings (collectively, “Services”).

This Policy complies with:

• The Digital Personal Data Protection Act, 2023 (DPDP Act, India)
• The Information Technology Act, 2000 (IT Act, India)
• General Data Protection Regulation (GDPR, EU Regulation 2016/679) for EU residents
• Applicable privacy laws in USA, UK, Australia, and other jurisdictions where our clients are located.

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal and sensitive information:

Identity & Contact Information: Name, email address, phone number, billing address, shipping address (if applicable).
Birth Data: Date of birth, exact time of birth, place of birth (essential for generating natal charts and horoscopes).

• Account Information: Login credentials, account preferences.
• Transaction Data: Payment details processed securely through PCI DSS compliant providers (Razorpay, Stripe, PayPal). We do not store your complete card/banking details on our servers.
• Usage Data: IP address, device details, browser type, operating system, cookies, session data, analytics information.
• Communication Data: Emails, support tickets, live chat, consultation notes (excluding private contact details).
• Consultation Data: Information shared during 1-on-1 astrology consultations, excluding your private contact details.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To provide daily horoscopes, natal charts, consultations, and astrology reports.
• To personalize content based on your zodiac sign, chart, or preferences.
• To process transactions securely and deliver purchased reports or services.
• To send service-related emails, newsletters, offers, and marketing updates (with opt-out option).
• To improve our website performance, user experience, and analytics.
• To prevent fraud, unauthorized access, and ensure cybersecurity.
• To comply with legal obligations under Indian IT Act, DPDP 2023, GDPR, and other relevant laws.

4. Legal Basis for Processing (GDPR Compliance)

For EU clients, we process personal data under the following legal bases:

• Consent: When you explicitly consent to provide your birth details or subscribe to newsletters.
• Contractual Necessity: To fulfill our obligation of delivering horoscopes, charts, or consultations you purchase.
• Legal Obligation: When required to comply with law or regulatory authorities.
• Legitimate Interests: To improve services, prevent fraud, and communicate important updates.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share your information in the following limited cases:

• Astrologers & Consultants: Only relevant birth data, chart details, and service-related information. Contact details are not disclosed to them.
• Payment Providers: Razorpay, Stripe, PayPal – for processing payment transactions – you directly enter your card information. These partners are PCI DSS compliant.
• Service Providers: IT/security vendors, email delivery services, web hosting – bound by confidentiality agreements.
• Legal Compliance: If required by law, court order, or governmental authority.

6. Data Retention

Personal data is retained as long as necessary to provide services, fulfill legal obligations, and for a reasonable period thereafter for audit/security.
Birth data (date, time, place) may be stored securely for generating recurring horoscopes or reports unless you request deletion.
You may request deletion of your data anytime (see Section 9).

7. Data Security

We adopt industry-standard practices to secure your data, including but not limited to:

• Encryption: SSL/TLS for data in transit, AES-based encryption for sensitive stored data.
• Payment Security: PCI DSS Level-1 compliant payment gateways; we do not store full card details.
• Access Control: Restricted employee access on a need-to-know basis.
• Monitoring: Regular vulnerability assessments, intrusion detection, and log monitoring.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we disclaim liability for unauthorized access due to factors beyond our control.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Session management and login
• Analytics and site performance
• Personalization of horoscopes and content
• Marketing and remarketing campaigns

You may disable cookies in your browser settings, though this may limit certain features.

9. Your Rights

Depending on jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request deletion of your data (“Right to be Forgotten”).
• Restriction: Limit processing of your data in specific cases.
• Portability: Request transfer of your data in structured, machine-readable format.
• Withdraw Consent: Opt-out of newsletters, marketing, or processing at any time.
• Objection: Object to processing under legitimate interests or direct marketing.

To exercise rights, contact us at contact@cosmosignal.com.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us for immediate deletion.

11. International Data Transfers

As we serve clients worldwide, your information may be transferred and processed outside your home country, including India, USA, EU, and Australia. We ensure adequate safeguards in compliance with GDPR and DPDP 2023.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

13. Changes to This Privacy Policy

We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date. Significant changes will be notified via email or website banners.

14. Contact & Grievance Redressal

For any privacy-related queries or complaints, contact:

Grievance Officer
Name: Deep Sharma
Email: contact@cosmosignal.com

Address: DLF Corporate Greens, Sector 74-A, Gurgaon, Haryana, India
Jurisdiction: Courts at Gurgaon

We will acknowledge complaints within 48 hours and aim to resolve them within 30 days, as mandated under Indian law.

15. Consent

By using our website and services, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.